Genesys cloud idle status
WebGenesys Cloud displays activity indicators below your presence. These indicators show when a business user on a call and when an agent is on calls or working other interactions. By default, if you lose your connection for less than 60 seconds, Genesys Cloud returns you to the status you had before the disconnect. WebAug 28, 2024 · The tAgentRoutingStatus metric will have a member for the IDLE routing status, if the user was in that routing status for the interval. PureCloud does not tabulate status per queue, however, since routing status is not tied to the queue. Here's a query you could use to get that data:
Genesys cloud idle status
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WebJan 10, 2024 · Issues with endpoint for updating user routing status. Platform API. Erica_Rabinovich December 10, 2024, 3:42pm #1. While testing the PUT /api/v2/users/ {userId}/routingstatus endpoint in the API Explorer, I have come across multiple issues. Although the documentation claims there are multiple status options (OFF_QUEUE, … WebIdle: The amount of time and the percentage of time that an agent spent in the Idle status. The amount of time an agent spends in the Idle routing status. This routing status represents agents who are On Queue and able to take interactions but are not currently working with interactions.
WebApr 20, 2024 · GENESYS George Ganahl Actions Posted 04-20-2024 20:52 Reply The only way I have been able to get "Idle" to show up in that report is by the system automatically changing my status to "away" (I trigger it by locking my desktop while logged in and Available using the PureCloud Desktop app). WebTry to check in the agent tab, can be located in performance. then search for the agents name on the upper right corner, there's a button which identifies what queues the agent has. Try to check if the queues has check marks on it. If not, try to check the skilling priority. Also, try to see if the headset is properly plugged in in most cases ...
WebPresence, status, and activity let others know immediately whether you are available for a call or chat. Along with presence and status, Genesys Cloud also displays your activity, such as when you are on a call, and your geolocation. Activity always automatically appears, but you can choose to share your geolocation. WebThis view updates automatically. To see the most current data, click Refresh . View your status data Click Performance > Workspace > My Performance . Click the Statuses tab. To save the view with your filter and column settings, click Save . To export the data in …
WebFor more information, see Set Web Services Parameters to Disconnect Chats in the Short Message Services Technical Reference. Set the maximum number of seconds the web user can remain idle after the warning message is sent. Default = 120 seconds. Set the time (in seconds) the visitor can be idle before the warning is displayed.
WebAlerting Timeout is one of many settings your contact center admin sets when they create queues. It determines when the notification for the incoming interaction ends and when Genesys Cloud marks you Not Responding. While Not Responding, you do not receive new interactions. Declined or not answered interactions reenter the queue. boletas fonseca bogotaWebFeb 8, 2024 · GENESYS George Ganahl Actions Posted 04-26-2024 21:19 Reply The only automated status change I an aware of is tied to running the Desktop client on Windows. If your status is Available when you lock your desktop, PureCloud automatically changes your status to Away, then changes it back to Available when you unlock your desktop. boletas deff lepard bogotaWeb118 rows · When an agent enters Idle status, Genesys Cloud displays the agent's … gluten in food detectorWebClick the link below for Genesys Cloud’s operational, system availability, incident, and outage information. Use the Subscribe to Updates button to receive status updates … boletas frontelWebTo open a queue’s activity detail view, complete the following steps: Click Performance > Workspace > Queues Activity. From the Queues Activity Summary view, click a queue’s name. Show an example The information in the Queues Activity Detail view updates in real time. The agent Activate and Deactivate prevent the auto page refresh. boletas feria buroWebJul 5, 2024 · A 3rd option is deactivating the agent entirely and reactivating them at a later time or the next shift and this would require a supervisor or admin. its only a few clicks but fully logs them out if status time is a KPI. 12. RE: Changing an Agents Status 0 Like Administrator Actions Posted 03-23-2024 04:27 Reply boletas faecysWebMay 20, 2024 · The agent's routing status is IDLE, when he receives a new call, the routing changes to INTERACTING, but if the call is suddenly finished, the routing status keeps the Status INTERACTING, while the call ins't in course anymore, so we need to change the status to a new one before the WrapupTimeout is reached. boletas disney on ice